Refund policy

Return & Refund Policy

We want you to be completely satisfied with your EZ Tire Changer. If you are not happy with your purchase, we're here to help.

30-Day Returns

You can return your order within 30 calendar days of delivery for a refund. You may unpack the product and inspect it as you would in a shop. Please return it complete, with all parts and accessories, in its original packaging where possible, together with your order number. If the product shows signs of use beyond what is needed to check it (for example, it has been used to change tyres), we may reduce the refund by the loss in value, unless the product is faulty.

UK and EU customers: your statutory right to cancel

If you are a consumer in the United Kingdom, Germany or another EU country, you also have a legal right to cancel your purchase within 14 days of receiving the goods, without giving a reason. This right is not affected by the product being opened or inspected. To cancel, tell us clearly by email at info@eztirechanger.com within 14 days of delivery, then send the goods back within 14 days of telling us. We will refund your payment, including standard outbound delivery costs, within 14 days of receiving your cancellation; we may wait until we have received the goods back or proof that you have sent them. Customers in Germany can find the full statutory text and model withdrawal form on our Widerrufsbelehrung page.

How to start a return

Email info@eztirechanger.com with your order number and, if you like, the reason for the return. We will send you the return address for the regional warehouse that shipped your order. Please contact us before sending anything back so we can match the parcel to your order.

Refunds

Refunds are paid to your original payment method. Once we have processed the refund, the time it takes to appear on your statement depends on your card issuer or payment provider.

Return shipping costs

Outbound shipping is free to our supported markets (see our Shipping Policy). For a change-of-mind return or cancellation, you pay the direct cost of sending the item back. If the item is faulty, damaged in transit, or we sent the wrong item, we cover the return cost.

Damaged or faulty items

If your item arrives damaged or develops a fault, please contact us with photos as soon as possible. We will arrange a repair, replacement or refund at no extra cost to you. This does not affect your statutory rights under the consumer law of your country, including the legal guarantee for faulty goods, which applies in addition to our 12-month warranty.